2005-03-21

jrtom: (Default)
2005-03-21 01:52 pm

subtle usability goof

Our microwave died a few days ago, so we got a new one. It apparently works fine; all the features we've tested do just what they should. But . . .

I'm rather tall (6'3" or so). When the microwave is sitting on our kitchen counter and I'm standing in front of it, I can't read the display. This is simply because the front of the display/control panel has a gratuitous concave curve, which causes it to project out slightly at the top and bottom. The projection at the top is just sufficient such that I can't see the display without crouching somewhat.

Most people (at a guess, anyone shorter than 5'10" or so) are not going to have this problem. But unlike the Legroom Problem (that is, what I have on airlines and in many cars), this design choice wasn't constrained by resource or economic considerations: it is purely cosmetic.

Memo to (future) industrial designers: if you are contemplating a cosmetically-inspired design change, don't simply assume that it won't have any impact on usability.